Fine print

Return & Refund Policy

Name: Meranti Woodworks
Address: 18, Jalan Riong, Bangsar, Kuala Lumpur, 59100, MY
Telephone: +60 3-2202 4815
Price range: RM 900 - RM 60,000

Last revised: 3 June 2026

Custom furniture cannot be restocked — a wardrobe cut to your ceiling height fits your ceiling and nobody else’s. That reality shapes this policy, but it does not excuse us from being fair. Here is exactly how cancellations, refunds and problems are handled, stage by stage.

Before you confirm

Everything up to confirmation — the site visit, measurements, 3D drawings and quotation — is free. Walk away at this stage and you owe us nothing. No invoice, no hard feelings.

After confirmation, before fabrication begins

There is normally a short gap between deposit and the first cut while materials are ordered. Cancel in this window and we refund your deposit minus the cost of any materials already purchased for your project and a RM 500 administration and design fee. Refunds are made by bank transfer within 14 days, with receipts for the deducted materials attached.

Once fabrication has started

From the first cut onward, materials and bench time are committed to a piece only you can use. Cancellation at this stage forfeits the deposit. If you cancel after we notify you that fabrication is complete, the 40% fabrication payment also falls due, though we will always try to agree something sensible — a paused installation, storage at the workshop, or completion at a later date — before it comes to that.

If something is wrong at installation

Walk the installation with our team before signing off. Anything that does not match the approved drawings — wrong dimension, wrong finish, wrong hardware — is rectified at our cost and on our schedule priority, not yours to chase. The final 10% payment is not collected until you are satisfied that the piece matches the specification.

If something fails later

Our 5-year workmanship warranty covers joinery, carcass integrity and door and drawer operation under normal use. Report a fault by email or WhatsApp with a photo; we aim to inspect within 7 days in the Klang Valley and repair or remake the affected component at no charge. Where a remake is impractical, we will offer a proportionate refund instead.

What we cannot refund

Natural timber variation (grain, knots, colour movement over time), damage caused after handover, changes of mind about an approved finish, and delays or losses arising from your renovation running late. We flag these at the drawing stage precisely so they never come as a surprise.

Deposits held too long

If your renovation stalls and installation cannot proceed, we will store your completed furniture free for 60 days, then at RM 150 per month. Furniture unclaimed 12 months after completion may be disposed of, with any fabrication payments received treated as final; we will write to you twice before that ever happens.

Talk to us first

Every case above has been resolved amicably at least once in this workshop’s history. If circumstances change on your side, call +60 3-2202 4815 or write to [email protected] before assuming the worst — a rescheduled project is always better business for us than a cancelled one.